At the heart of healthcare is people — after all, it’s people that are being cared for and giving the care. That’s why communication is so essential when it comes to creating a positive patient experience.
Whether you’re aiming to create a more inclusive treatment environment, enhance patient education, or provide ways to relieve stress during medical visits, AV technology is changing the game for healthcare communication.
Optimizing the patient experience through communication-focused AV technology
AV technology is not only helping healthcare facilities significantly improve their communication; it’s transforming the overall patient experience. Here are a few ways we’ve seen this play out recently:
- Replacing in-office visits with video conferencing visits for consultations, routine care, and mental health services (to name a few examples) became popular at the beginning of the COVID-19 pandemic because it limited exposure to people with illnesses. While that’s still valid, now healthcare providers are utilizing telehealth to be more inclusive of people’s physical locations, ability to travel, schedules, and even language. This allows providers to care for more patients with quick, clear communication that doesn’t forego the face-to-face experience.
- On-demand translation services. Providing care in a patient’s preferred language is essential for creating the best outcome. However, having multiple translators on-site can be costly, inefficient, and difficult to schedule in emergency care settings. Being able to video conference in a translator is a realistic way to have patients be more comfortable discussing their medical needs and better understand care instructions.
- Dynamic digital displays for check-ins. Dynamic digital displays with touch screens have made check-in processes simpler and less interactive, which saves time and protects healthcare staff from the spread of illness. It also allows patients to fill out forms and questionnaires that leave care providers better prepared for the appointment, streamlining the communication process at the very start.
- Digital displays for education and entertainment. Patient education can be a challenge for healthcare facilities that treat people who speak different languages and have different learning styles. Digital displays solve both those challenges by providing language options and video/visual capabilities alongside written information to communicate care instructions paperlessly yet effectively. These also come into play for long-term care, especially with children — they can access games, fun videos, and other entertainment that makes their care less stressful.
All of these tools enhance communication, which is at the core of improving patient experience.
Making a difference in patient and business outcomes with AV technology
To make this impact on patient experience, healthcare facilities need state-of-the-art AV/VC technology throughout their locations and devices. Without top-tier technology, effective communication is much more difficult.
It’s best to work with an AV integrator with experience in healthcare AV technology. That way, you can be sure you’re getting not only the best technology for your goals but meeting the security standards that are so important in healthcare.