Hauppauge, NY – October 21, 2024 – For close to 30 years, IVCi has been dedicated to delivering exceptional audiovisual and videoconferencing services nationwide, customizing each project to meet the specific needs of its clients. The company’s focus on innovation and outstanding support has established IVCi as a trusted leader in the collaboration solutions sector. IVCi strengthens its commitment to leading the industry in customer satisfaction with the appointment of Vincent Carroll as Vice President of Client Services.
Since joining IVCi in 2007, Carroll has been an invaluable asset, demonstrating exceptional leadership in both the Helpdesk and Managed Services departments. As Manager of the Helpdesk, Carroll established himself as a trusted partner for clients, consistently providing reliable assistance when needed most. His collaborative approach has significantly improved internal processes, resulting in seamless transitions from initial implementation to ongoing support.
“Vincent exemplifies exceptional leadership and professionalism, especially in challenging situations with discerning clients,” says Dawn Cagliano, President of IVCi. “His unparalleled interpersonal skills, along with his intuitive understanding of customer needs, empower him to cultivate a client-centric approach throughout our business operations.”
In his expanded role, Carroll will continue to lead the Helpdesk and onsite staff while also assuming responsibility for the Managed Video Experience (MVE) and Virtual Network Operations Center (VNOC). This consolidation of all 24-hour operations under Carroll’s expert guidance will ensure the highest standards of service delivery across the entire support portfolio.
Carroll’s unwavering commitment to client satisfaction and operational excellence has consistently elevated IVCi’s service offerings. His promotion reflects the company’s dedication to providing award-winning services and fostering long-term client relationships.
Carroll remarked, “The foundation of our success as a company lies in our commitment to exceptional customer service. In my new role, I am eager to develop a unified client services strategy that emphasizes the significance of delivering top-notch support across all stages of the project lifecycle.”
IVCi is confident that under Carroll’s leadership, its client services will reach new heights of efficiency and effectiveness, further solidifying the company’s position as an industry leader in customer satisfaction and service excellence.
About IVCi
IVCi is a collaboration solutions company specializing in creating outstanding user experiences through video conferencing and audiovisual system integrations. In partnership with its clients, IVCi develops, deploys, and supports standardized, scalable AV solutions backed by industry-leading technology and award-winning managed services and best-in-class day two support. The company’s programs include an innovative AV as a Service (AVaaS) solution and QR-based solutions for training, user adoption, and support.
