Privacy Notice
Last updated: November 8, 2024
IVCi, LLC (“we,” “us,” “our, or “Company”) specializes in designing, implementing, and supporting innovative audiovisual solutions that transform meeting experiences through exceptional video conferencing and digital media integrations. Our commitment to client partnership means we tailor our solutions to meet specific needs, backed by industry-leading, 24/7 support.
To help us deliver you the best end-to-end experience, you may be asked to provide your company or personal information whenever you are in contact with us. Rest assured that we are committed to safeguarding your privacy and ensuring transparency in our data practices.
What does this Privacy Notice cover?
This Privacy Notice explains how we collect, use, share, and protect your personal information. Evolving data privacy practices and customer needs may require us to update this Privacy Notice at any time. For your convenience, the date of the latest update will always be listed at the top of this page.
The Types of Personal Information We Collect
We may collect a variety of information related to your personal and professional identity, including but not limited to your name, postal mailing address, phone number, email address, contact preferences. If you purchase any of our products or services, we may also collect your purchase history and billing information: credit/debit card number, expiration date, CVV code, bank account number and related information, alternate or additional billing information and billing address.
We also use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. A “cookie” is a small data file sent to your browser from a web server and stored on your computer. We use cookies primarily to let us know that you are a prior customer or user and to provide certain features to you, such as browser-based push notifications. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of our website may not function properly. You may manage your cookie preferences directly through the link provided on our website. Please refer to our Cookie Policy for more information.
This first-party information may be collected when you use our website, engage with our marketing activities or social media channels, participate in an online survey, purchase or register a product, sign up for our portal, download a software update or speak with one of our company representatives. This information may include your device and platform information, user identification number, general location, IP address, network carrier and browsing information.
On occasion, we may also obtain contact information from third parties, both public and licensed, to keep our customer database up to date.
The Ways We Use Your Personal Information
We may use information we process and collect for any lawful commercial or business purpose, such as to communicate with you, to process orders, to improve our products and services, to operate our business, respond to your inquiries, to conduct promotions, and to prevent fraud, theft and misconduct.
We may use personal information for internal purposes such as auditing, data analysis, and research. The personal information we collect allows us to develop, deliver, and improve our products, services, and content. We may combine information we receive about you with information from our affiliates and third parties. In addition, we may share your data (with both affiliated and unrelated third parties) to our service providers, to business partners for marketing purposes, to update our records, to protect us and to comply with the law, as set forth in more detail below.
It also helps us deliver personalized customer experiences on our website and through our marketing communications. We will use it to keep you posted on our latest product announcements, software updates, and upcoming events. You may opt out of these communications at any time by emailing marketing@ivci.com.
From time to time, we may use your personal information to send transactional notices, such as communications about purchases and changes to our terms, conditions, notices and policies. Because this information relates to your existing transaction or business relationship with us, you may not opt out of receiving these communications.
How Long We Retain Your Personal Information
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
How We Share Your Personal Information
Strategic Partners
At times we may make certain personal information available to strategic partners that work with us to provide products and services. We may make such information (except for credit/debit card numbers, expiration dates and CVV codes, unless you consent otherwise), including aggregated information, available to certain third parties including, but not limited to, data processors and/or other data controllers and those who share or rent information for direct marketing purposes, to enhance one or both of our advertising or promotional endeavors. This may include third parties that support or facilitate our marketing efforts and advertising campaigns, including those based on targeted advertising.
Service Providers
We share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys.
Other Third Parties
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Change of Business
We may transfer your information in connection with the potential or actual sale, lease, license, assignment, acquisition, merger, reorganization or change of control of the Company, our affiliates, or the division responsible for the product or service with which your information is associated, or as part of a bankruptcy proceeding (or otherwise, with respect to the foregoing, of part, or all, of our business).
How We Store and Protect Your Personal Information
We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
To make sure your personal information is secure, we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the Company, including but not limited to Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption on all web pages where personal information is collected. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.
Portions of our website or services we may offer may require registration and log-in processes in which you will select a user ID and password (collectively, the “Password”). Any passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the website and/or service (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.
The Rights You Have Related to Your Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting us at any time. You may request that we: grant you access to your data, correct your inaccurate data or delete your data if we are not required to retain it by law or for
legitimate business purposes. Access, correction, or deletion requests can be made to info@ivci.com.
Residents of certain states have rights with respect to the personal information we collect. Depending on your state, you may be able to exercise the following rights (which may be the same, or similar to, those afforded residents of California) regarding personal information, subject to certain exceptions and limitations.
California Consumer Privacy Act (CCPA) Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section outlines those rights and explains how to exercise them.
Your Rights Under the CCPA
As a California resident, you have the right to:
- Know what personal information we collect, use, disclose, or sell about you.
- Request deletion of your personal information that we have collected or maintained.
- Opt-out of the sale of your personal information.
- Non-discrimination for exercising your CCPA rights.
- Correct inaccurate personal information about you.
- Limit the use and disclosure of your sensitive personal information.
Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information:
- Identifiers (e.g., name, email address, IP address)
- Commercial information (e.g., products or services purchased)
- Internet activity (e.g., browsing history, search history)
- Geolocation data
- Professional or employment-related information
How We Use Your Personal Information
We use the collected personal information for the following business purposes:
- Providing and improving our services
- Processing transactions
- Communicating with you about our products and services
- Marketing and advertising
- Complying with legal obligations
- Disclosure of Personal Information
We do not sell your personal information. However, we may share your personal information with service providers or business partners for the purposes described above.
Exercising Your CCPA Rights
To exercise your CCPA rights, please contact us at info@ivci.com. We will respond to your request within 45 days.
To protect your privacy, we may need to verify your identity before processing your request. We will use personal information you provide to verify your identity and may request additional information if necessary.
Updates to This CCPA Notice
We will review and update this CCPA Notice at least once every 12 months to reflect any changes in our practices or legal requirements.
This CCPA Notice was last updated on November 8, 2024.
Other Important Information:
We also collect non-personal information – aggregated data that does not permit direct association with any specific individual – such as customer activities on our website and from our other products and services. We may use this information for our trend analysis and system administration and to gather broad information about our audiences.
The Company may change this Privacy Notice from time to time in the future. Any changes will be posted here and reflect the date of such changes on the first page of this Privacy Notice. We advise you to check back frequently to see any updates or changes.
By using the website, after such changes take effect, you agree to be legally bound to and abide by the revised Privacy Notice and Terms of Use, of which this Notice is a part.
How can you contact us about this Privacy Notice?
For questions regarding this Privacy Notice, please submit an inquiry through our contact form or email us at info@ivci.com.
You may also reach us at the following address:
IVCi, LLC
601 Old Willets Path
Hauppauge, NY 11788
