Project Summary
IVCi delivers our AV Managed Service Solutions to a U.S. government agency through collaboration with a contractor specializing in IT solutions for federal entities. This partnership has been in place since 2010 and spans 34 cities, supporting over 200 conference rooms of varying sizes, including but not limited to:
- Auditoriums
- Courtrooms
- Video walls
- Training centers
- Combinable rooms
What We Provide
EFFICIENT PARTNERSHIP
IVCi delivers all service quotes to the contractor, who then sells our services to the agency in a bundle with other relevant services.
ACCESSIBLE SERVICE
Agency end users have direct, 24/7 access to IVCi’s service team to offer remote help and on-site support as needed.
UNPARALLELED RELIABILITY
For over 10 years, we have also provided contracted on-site staff at the agency’s headquarters in Washington, D.C., ensuring seamless AV operations and technical assistance each and every day
Seamless Support Services Anytime, Anywhere
Serving hundreds of clients, the most commonly utilized service in our portfolio is AV Managed Care On-Site:
- Unlimited next-business-day on-site support
- Unlimited 24/7 telephone technical support
- Preventative maintenance and proactive system review visits
- Access to our service cloud (customer portal), which includes a customer dashboard, asset management, metrics, and a document repository.
Our Services
- AV Managed Care (Remote)
- AV Managed Care On-Site (Next Business Day)
- AV Managed Care On-Site (Second Business Day)
- Block of Hours / Time & Material
About IVCi
IVCi is dedicated to developing, deploying, and supporting scalable audiovisual solutions backed by industry-leading technology and award-winning managed services. Recognized as a trusted leader in the commercial audiovisual integration industry, IVCi has enabled clients to connect, communicate, and thrive for over 30 years.
