Project Summary
As one of the largest municipal healthcare systems in the United States, this organization serves more than one million people each year through inpatient, outpatient, and home-based services across more than 70 locations in the New York City metropolitan area. The healthcare system’s mission is to deliver high-quality, compassionate care with dignity and respect, supported by strategic pillars focused on equity, accountability, excellence, and community partnership. More than an AV vendor, IVCi delivered as a strategic partner capable of aligning with its culture, processes, and pace while providing the technical expertise to sustain such a complex environment.
Challenges
Effective Communications: Ensuring dependable, high-quality communication across the organization through video conferencing and media systems was critical for strengthening patient and community engagement, supporting Continuing Medical Education (CME), and enabling timely operational and clinical decision-making.
Operational Efficiency:
Delivering new AV projects efficiently within a public-sector procurement environment required strict adherence to policies promoting transparency, fairness, and equity—while maintaining the high standards of access.
Solutions
IVCi partnered closely with the healthcare organization to understand its environment, culture, and workflows, enabling seamless
collaboration and tailored project execution. Over the past five years, IVCi has successfully implemented more than 200 AV projects across its facilities, including auditoriums, boardrooms, divisible conference rooms, training rooms, and event production spaces.
By standardizing room designs instead of treating each site as a standalone project, IVCi accelerated consistent, high-quality AV
deployments customized for each space. These standards include pre-selected equipment for similar room types, paired with IVCi’s managed services – such as day-2 support, managed care, and dedicated onsite staffing – to minimize downtime and ensure reliable performance across all systems.
The integration of professional-grade AV technology has enhanced patient care and operational efficiency by improving telemedicine
communication, team collaboration, and the overall experience for training, internal presentations, and public communications.
Results
More than 200 AV system integrations implemented across the healthcare organization’s vast network. over the past five years of a two-decade-long partnership.
Standardized systems across approximately 80% of projects significantly reduced deployment times and minimized disruption to daily operations.
Staff satisfaction has reached 100%, reflecting improved reliability, usability, and overall support for telemedicine, training, and collaboration needs within one of the nation’s largest municipal healthcare systems.
About IVCi
IVCi is dedicated to developing, deploying, and supporting scalable audiovisual solutions backed by industry-leading technology and award-winning managed services. Recognized as a trusted leader in the commercial audiovisual integration industry, IVCi has enabled clients to connect, communicate, and thrive for over 30 years.
