Hauppauge, NY – May 5, 2025 – IVCi, a national leader in audiovisual (AV) and collaboration solutions, proudly marks its 30th anniversary. For three decades, IVCi has empowered organizations to enhance efficiency and engagement through advanced AV technologies, earning recognition as one of the top integrators in the United States as demonstrated by their consistent spot on the Systems Contractor News (SCN) Top 50.
The IVCi Backstory: A Vision Realized
IVCi’s journey began in 1995, when founder and CEO Bob Swing identified the transformative potential of videoconferencing after reading an article that changed his career trajectory. Starting as a field technician at IBM in the early 1990s and later transitioning into sales, Swing combined technical expertise with a passion for customer engagement. This unique blend of skills and vision inspired him to establish IVCi, with a mission to help businesses seamlessly connect their employees and unlock the collective power of collaboration.
Why Exceptional Customer Experience Is IVCi’s Edge
In an industry defined by rapid change and intense competition, IVCi’s steadfast commitment to its core values – excellence, accountability, respect, integrity, and innovation – sets the company apart. From the outset, the company established a culture where every employee is empowered to prioritize customer satisfaction, ensuring that these values are consistently demonstrated in daily operations.
IVCi’s dedication to these principles drives its customer-first approach, resulting in:
- Long-Term Relationships: Many clients have chosen IVCi as a trusted partner for nearly three decades, reflecting the trust, respect, and value the company consistently delivers.
- Custom Solutions: Guided by innovation and accountability, the IVCi team listens closely to client needs, creating tailored solutions that directly support business goals.
- Ongoing Support: IVCi’s commitment to excellence and integrity is evident in its managed video services and dedicated help desk, which boasts a 100 Net Promoter Score – ensuring clients receive outstanding support long after installation.
- Award-Winning Service: IVCi’s relentless focus on operational excellence and customer experience has earned recognition as one of the top 50 integrators in the United States by Systems Contractor News (SCN).
- Community Engagement: IVCi was awarded the 2024 HIA-LI Business Achievement Award for its outstanding dedication to fostering innovation and business excellence in the Long Island community.
By anchoring every interaction and solution in its core values, IVCi delivers a level of service and partnership that makes exceptional customer experience its competitive edge.
Looking to the Future: Embracing New Technologies
At IVCi, every team member’s unique contributions are valued, and continuous learning is encouraged to stay ahead of industry trends. By understanding client needs and desired outcomes, IVCi delivers relevant, high-value solutions that drive both client and company success. As the AV landscape evolves, IVCi is poised to lead the way. The company is exploring emerging technologies, including service robots and video surveillance, to further enhance user experiences and collaboration.
“The future holds exciting opportunities – new technologies, new markets, and new ways to serve our customers. With the rise of AI-collaboration tools and robotic technology to immersive meeting rooms and more, the next chapter of IVCi will be just as bold and innovative as the last,” says Bob Swing.
A Grateful Thank You
IVCi extends its deepest gratitude to its clients, partners, and dedicated employees who have made the past 30 years possible. The company’s vision remains steadfast: to prioritize customer success above all else, driven by a passionate team and a commitment to integrity.
With innovation, teamwork, and a customer-first philosophy, IVCi looks forward to shaping the future of collaboration for the next 30 years and beyond.
About IVCi
IVCi is dedicated to developing, deploying, and supporting scalable audiovisual solutions backed by industry-leading technology and award-winning managed services. Recognized as a trusted leader in the industry, IVCi continues to innovate while maintaining its focus on empowering organizations to enhance efficiency and engagement through seamless video conferencing and audiovisual system integrations.
Contact us today with questions, comments or inquiries.
