Hauppauge, NY – July 19, 2024 – Over the past 29 years, IVCi has established itself as a leader in the audiovisual and videoconferencing industry, growing into a worldwide provider of collaboration solutions renowned for top-quality service and customer support. This success has been made possible by the dedication and ingenuity of our employees across the United States. As we look forward, we are committed to upholding our culture of excellence under the leadership of our new President, Dawn Cagliano.
With nearly two decades of dedicated service to IVCi, Ms. Cagliano brings an unparalleled depth of experience and a steadfast commitment to excellence that will guide the company towards new horizons in the ever-evolving landscape of technology and innovation. Her career at IVCi started within our award-winning managed services division. Holding roles ranging from Video Conference Producer to Project Manager, she learned how to deliver on the high standards of enterprise accounts. This led to her growth as the dedicated Global Account Manager for the world’s most recognized brand, as well as several fortune 500 accounts. With customer experience at the forefront of all strategies at IVCI, she was then tasked to replicate these standards throughout the organization where she held several strategic operational roles, including Chief Operating Officer.
“Dawn is a proven leader and has shown that leadership over her almost 20-year tenure here at IVCi,” stated Bob Swing”, IVCi’s Chief Executive Officer. “As a young professional she started her career at IVCi as a PM and quickly moved up the ranks. She knows our operation better than anyone including myself. That alone gives me the confidence that she will outperform in this next role, as she has done in all her prior roles. Customer service has always been her focus, as is mine. She is a thought-leader and a strategist and I’m very proud to have her on board as my right-hand”.
Ms. Cagliano has a history of leading innovative ideas that have solidified IVCi’s position as a leader in the AV industry. She has spearheaded the implementation of data-driven initiatives that have profoundly impacted quality resulting in record breaking net promotor scores that have stood the test of time, consistently ranking IVCi in the top tier of customer satisfaction. By introducing a 360-degree feedback cycle she ensured that the voice of the customer was at the heart of every decision, leading to a deeper understanding of the customer’s needs. Even to this day, a staple of Ms. Cagliano’s weekly routine is picking up the phone and calling every client that has a project in progress, to ensure the customer experience exceeds expectations. This customer-centric approach has not only enhanced customer satisfaction but has also driven continuous improvement across all facets of the organization.
“I am truly grateful for the exceptional team that I have the privilege to work with, the incredible clients that inspire me daily, and the unwavering commitment we share to relentlessly pursue perfection. My vision is not to only help drive the company forward, but empower and build a team of leaders who will shape the future of our industry.”
Ms. Cagliano has exemplified the highest standard of leadership, setting a precedent for strategic foresight, unwavering dedication, and the cultivation of emerging talent within the organization. Her tenure can be characterized by a relentless pursuit of perfection and a passion for elevating developing leaders to their full potential, multiplying her contributions.
