Creating Video Conferencing and Unified Communications Solutions
Business is about relationships. And, communication is at its core. Whether it’s between workers or clients in the same room, across the country, or even the entire globe, it’s essential that every communication is optimized. With over 20 years of experience in video conferencing (VC) and unified communications (UC) solutions, IVCi will build a collaboration solution that is perfectly matched to your exact requirements.
You know your business. IVCi knows collaboration. Together, we’ll design a solution that meets your needs. We start by listening to you. What are your collaboration goals? Do you want to reduce travel costs and improve meeting productivity? How will users interact with the solution? Will communication be primarily with internal employees or will it also include outside clients? Then, we’ll evaluate your network. And, we record all of this key information into IVCi Site Survey so nothing is missed.
After completing the discovery phase, our Collaboration Strategists define a solution to specifically support your business objectives. With the highest industry certifications, they have the expertise to handpick UC technologies that meet your needs and budget. And, they will help you evaluate deployment options by outlining the strategic and financial benefits of a premise-based infrastructure, a cloud-based solution, or even a hybrid of the two. They also perform a thorough assessment, and if necessary, make suggestions for improvement to ensure your existing network can support your new UC deployment.
They will also handpick custom-designed furniture for your room from our cost-effective FORm_AV Conference Suite, so your users experience a top-notch professional environment that’s designed to be both aesthetically appealing and functional.
When creating a collaboration solution, other factors such as aesthetics, acoustics, lighting, shading, room control, and furniture may need to be considered since they can positively impact room performance and the end-user experience. It is critical that the room is properly designed for your business to realize improvements in productivity. This is where IVCi excels. We have extensive expertise in audio visual room integration and can create the perfect environment for any video conferencing or unified communications deployment.
Implementation and Product Management
Some UC projects are complex with multiple components that require a team to execute—such as large deployments across an extensive geographical area or a UC project with many applications that need to be integrated. The implementation may include IM, telephony, web conferencing, video, AV rooms etc. Often, a collaboration environment has many disparate parts from multiple vendors, and it must accommodate many different applications and end-user devices. In all cases, IVCi has it covered.
Each installation is unique in configuration, but they all share a common challenge. Complicated UC deployments require an established channel for “information flow” so there are no breakdowns in communication. Again, IVCi has this handled. With IVCi Project, a tool we developed in-house to assign and track all tasks and provide real-time interaction for everyone involved, there is an established vehicle for managing the entire process. So, the highly-trained, PMP-certified Project Manager assigned to your implementation keeps a careful eye on every step.
IVCi knows our responsibilities don’t end after installation. That is why we provide access to technical support “day 2” and beyond. We offer unlimited 24/7 Help Desk Support and AV Managed Care On-Site. With guaranteed one-hour telephone response time, a video test to identify the problem before ordering parts, and next day service (if the call is received prior to 2:00 PM EST), you’ll get the instant care you need to keep your business humming.
IVCi is an expert at finding new ways of using advanced technology to improve our service. With Live Video Assist (LVA), a video-enabled help desk application, you can have virtual support for your AV rooms by pressing a single button from an App on your mobile device. Available to IVCi Managed Care Maintenance customers, LVA enables you to demonstrate your technical issue in real-time and, in many cases, receive on-the-spot remedial support and repair. Now, that’s innovation.
Choose the Perfect UC Partner
Before choosing a UC partner, determine if they have the expertise in design services needed to execute a collaboration solution. Then, when you’re ready to start, give yourself peace-of-mind and contact IVCi to get the video conferencing solution you need to meet your business goals.