IVCi Offers Video Collaboration Solutions Through Our Video Services for Collaboration Technology

Personal Video Assistant

Enhance Your Collaboration Strategy The website and mobile application have quickly become an integral part of the lead nurturing and customer care experience. Unfortunately, patrons are often required to sacrifice…

Business Video Assessment

Every successful video conferencing or unified communications implementation begins with an assessment. This provides the proper groundwork for a successful project by making sure that the collaboration technology aligns perfectly with your organization’s overall business goals and objectives.

Video Operations Training

Video Operations Training consists of a comprehensive training program that ensures the right technical staff, processes and procedures are in place to manage a business video environment. The result is a consistent, repeatable process that ensures every video call is a positive experience for every user.

As part of every video deployment, IVCi provides extensive Video Operations Training. Our exclusive series of processes and best practices is based on a custom assessment of both your existing environment as well as the skill-level of the staff who will operate it. It includes how to schedule conferences, monitor the system, make management change adjustments, provide conference management and support functions, defines the roles and staffing requirements, as well as the responsibilities for staffers.

Next, a detailed training session along with an operations guide is provided for all the operations staff. Participants leave with a thorough understanding of how they can deliver a consistent and high-quality video collaboration solution, every time.

IVCi’s process ensures adoption and compliance for optimal video collaboration outcomes.



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