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Protection from Lost Productivity

PREPARE FOR UNEXPECTED PROBLEMS WITH A MAINTENANCE PLAN

It is not enough to have the best possible conferencing solution. Business success begins with equipment you can count on. IVCi Maintenance and Support Services™ let you budget for repair costs, get repairs done quickly, and regularly update your solution. Give yourself peace-of-mind by getting comprehensive operational support for all aspects of your collaboration environment from a single, dedicated partner. Contact IVCi for more information regarding our maintenance plans that provide full video conference support and AV support.


  • IVCi Support Services at a Glance IVCi Managed Care IVCi Managed Care On-Site IVCi AV Managed Care On-Site
  • Unlimited 24x7 telephone support
  • Guaranteed one-hour telephone response time.
  • IVCi’s call center will open a trouble ticket and the service issue will be tracked until it is resolved.
  • IVCi’s technical helpdesk performs (with the customer’s assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment.
  • Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge).
  • Remote software updates for video conferencing systems.
  • A trained and certified technician will be dispatched to arrive on-site next business day.**
  • Manufacturer’s warranty honored for all equipment provided.
  • Free labor to replace projector bulbs for equipment provided.***
  • One preventative maintenance and system review visit per year by a certified AV engineer.
  • Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions.
**Call must be received prior to 2pm EST. ***Customer responsible for bulb cost.


A Full Service Program for Guaranteeing ROI

IVCi CAP enables your organization to design a structured program with offerings from the four areas noted below. Each links together to actively support your investment by improving common ROI metrics such as adoption, sustained usage, solution lifespan, and more. Click on the links to learn more about video conference support and AV support services from IVCi.


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