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IVCi Maintenance Plans include:
  • Unlimited phone support from our highly-trained and experienced help desk team.
  • Access to a help desk that tracks, monitors, and records all calls for quality assurance.
  • Timely software updates to ensure system compatibility and execution.
  • Advanced parts replacement (including shipping) if new parts are needed.
  • IVCi Support Services at a Glance IVCi Managed Care IVCi Managed Care On-Site IVCi AV Managed Care On-Site
  • Unlimited 24x7 telephone support
  • Guaranteed one-hour telephone response time.
  • IVCi’s call center will open a trouble ticket and the service issue will be tracked until it is resolved.
  • IVCi’s technical helpdesk performs (with the customer’s assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment.
  • Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge).
  • Remote software updates for video conferencing systems.
  • A trained and certified technician will be dispatched to arrive on-site next business day.**
  • Manufacturer’s warranty honored for all equipment provided.
  • Free labor to replace projector bulbs for equipment provided.***
  • One preventative maintenance and system review visit per year by a certified AV engineer.
  • Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions.
**Call must be received prior to 2pm EST. ***Customer responsible for bulb cost.
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