HAUPPAUGE, NY – July 16, 2020 – IVCi has grown exponentially; evolving into an international and nation-wide deployment company that has continuously provided our customers with top quality service and customer support that could not be accomplished without the skill and dedication from our employees across the United States. We have only been able to achieve our success because of our employees, and we are grateful for their drive to grow and continue to seek success for IVCi.
Our success can be largely attributed to one of IVCi’s finest and most driven employees, Dawn Cagliano. We are fortunate and proud to announce the appointment of Ms. Cagliano to Senior Vice President of Operations.
Ms. Cagliano began her career in 2006 as a Video Conferencing Coordinator. From there she quickly trailblazed her way up the ladder, taking on several management positions including: Project Manager, Director of Managed Services, and AVP of Client Services, with her latest title coming from her four years of experience as IVCi’s VP of Business Operations.
“Dawn has been instrumental in setting the standards that make IVCi great,” said Curtis Heath, Chief Operations Officer at IVCi, “Her leadership, motivation, and expertise contribute greatly to the success of the company and continue to drive IVCi forward. I am constantly impressed with her work and look forward to see her continue to break barriers and make great strides in her career.”
Beginning with her focus on satisfaction and employee engagement, along with resource and process optimization, Ms. Cagliano was selected to oversee all of IVCi’s operational teams.
Throughout her career Ms. Cagliano has consistently brought new ideas and kicked off new initiatives that only strengthened IVCi as a business. She established data-driven, proven successful outcomes and increased accountability through the implementation of surveys at every interaction with the operations team. Working with IVCi’s Bid team, she helped to create a separate implementations division targeted at ensuring the successful outcome of complex and large-scale projects. She also revolutionized relationships with vendors and subcontractors based on successful project outcomes ensuring that these partners are representative of IVCi and the standards we bring to the customer’s AV experience.
Internally, Ms. Cagliano introduced “Customer Service Week” and continues to chair the successful outcome of the event every year to honor the people who serve and support customers with the highest degree of care and professionalism. She also assisted in the onboarding of “Workplace”, an internal communication software, to enhance employee collaboration while modernizing the broadcast of company announcements.
Ms. Cagliano approaches even the most complex problems with tactical analysis and all the proficiencies of a true leader. She has strengthened the operations of every department throughout her tenure by focusing on the overall success of IVCi and will continue to do so in her role as SVP.