Meet the Team

When people ask me what it’s like to work for IVCi, two things come to mind: opportunities and company culture.

When I first started at IVCi I joined the drafting team with a strong residential AV background and no real commercial AV experience. I was offered the training and guidance I needed to transition and quickly learned not only how commercial AV worked, but the nearly endless use cases for it. Every day was a new, interesting project. One of my favorite experiences with the drafting team was my opportunity to impact the final drawing set appearance, something I had always wanted to be a part of, but was never given the chance. I was able to help put into place many standards IVCi still uses today, including our unique cable numbering logic. Within two short years, I had attended my first InfoComm, earned my CTS, and learned so much that I was quickly promoted to the System Engineering team! With amazing management and even better mentors, I have found my true calling with this team and have stayed with them ever since. My career with engineering has afforded me even more growth and learning opportunities as I support new and different projects every day. I get to work on everything from camera switching to impressive video walls to multi-tiered auditoriums for higher education facilities.

At IVCi, it doesn’t matter if you report to headquarters or if you live on the opposite coast; everyone is working together towards a collective common goal. Teamwork is my favorite thing about both this company and my team. In System Engineering, none of us even live in the same state! You’d never know it with how seamlessly we work together. Our regular team chats and weekly video calls allow us to stay close and consistent both professionally and personally. As a System Engineer, I am faced with new challenges daily, but at IVCi each challenge is an opportunity to help a coworker, delight a customer, or learn something new! That is my IVCi story.

I am the Operations Manager here at IVCi, which means I manage all aspects of our installations. Over 30 extremely talented individuals report to me. I started my career here as a Field Service Technician. Back then, I was the hero out there saving the world by fixing AV systems one boardroom at a time. I thoroughly enjoyed that role and was fortunate enough to acquire several certifications while doing it due to the fact that IVCi has such a strong culture of training and growing their employees. After 4 years of service calls and dozens of certifications later, I decided it was time to spread my wings and move on to the Installation side of things at IVCi. Field engineering was the path I chose to go towards and the Installation team welcomed me with open arms.

With my years of service and my knowledge of AV from the service side of things, I fit right in. Video walls, immersive classrooms, boardrooms, multi-purpose spaces, churches and everything else AV: you name it and I did it. After 3 years, I was ready for more! A role opened up in management and I jumped right on it. This allowed me to take my years of being in the field and apply my knowledge towards helping grow our processes: honing commissioning checklists, instilling best practices, mentoring employees, etc.

Later, I took on the responsibility of our Quality Control Engineering and Fabrication departments. My favorite part of joining the management team, is that I was able to implement “Tech Week”. These are dedicated weeks throughout the year where we focus on perfecting our craft and expanding our skills. It’s been a wild ride and I can’t wait to see what’s next.

In 2007, I was ready for a new challenge, a change of scenery and a fresh start. I was not only looking for a career that would allow me to utilize my customer service skills to grow professionally, but also a company where I was valued and knew my ideas would be heard. I am very grateful that IVCi offered me the opportunity to join the MVE team. To this day, I will still say, it is the best decision I have ever made.

I came to IVCi with an eagerness to learn about audio visual technology and through the great support of management and colleagues I absorbed it quickly. Over the years, my career has evolved into a Lead Video Conference Producer concentrating on Event Management Services. IVCi has always shown an appreciation for my strong “customer first” focus and has empowered me to act on those strengths. During National Customer Service Week, which takes place each October, IVCi has allowed me to share my customer service knowledge with fellow employees to further strengthen our client relationships. My passion for excellent customer service and giving back to others inspired me to volunteer as a member of the Wellness Committee. Most recently I was elected to co-chair the committee and help promote overall employee health & wellness. This opportunity to partake in facilitating companywide events and initiatives has not only helped me grow professionally but also personally.

The culture at IVCi is like nothing I have even been a part of before. I honestly feel my colleagues have been an extension of my family for over a decade. IVCi takes every opportunity to celebrate personal and professional milestones, and everyone supports one another during times of need. It is truly a pleasure coming to work each day. I am proud to be a part of the IVCi family and look forward to many more years growing with the company.