Top 4 Challenges for B2B Video Calling
If there is one feature in the world of video conferencing technology that has undergone the most improvement over the years, it is the quality of video itself. We have gone from lower resolution images to life-like high definition and immersive telepresence experiences. It is fair to say that when properly configured with the right amount of bandwidth, the quality of video conferencing today is pretty amazing.
What continues to be more challenging is the reach of video conferencing and more specifically, the ability to easily connect to anyone you want. The term B2B refers to video calling between different organizations, but this can include individuals as well.
If you think about your cell phone, you dial the number of anyone you want to reach and simply connect. Unfortunately, video conferencing has not made it to that level of ease and connectivity. But why? Here are some of the hurdles holding video back from achieving total reach, and some solutions.
To achieve the highest level of video conferencing quality, many organizations choose to implement a private network dedicated to video conferencing. The advantage of this is that video is separate from the rest of the organization’s network traffic, ensuring the highest level of picture and sound quality. In addition, many organizations will place their immersive telepresence systems on a network exchange from a telecom or other cloud services provider which provides connectivity to others on the same exchange. Again, the highest level of video and audio quality is available, but the challenge with this setup is that users can typically only talk to other video and telepresence systems on the same network. So if you are on a private network of your own and a partner organization is on a different telecom network exchange, you’re out of luck!
This could be placed under the network category, but security is also a major factor preventing true B2B calling. For organizations that implement video conferencing, firewalls are incredibly important for protecting internal applications and data. Firewalls, however, can cause major issues with video conferencing. Fortunately, the technology offered from many of the video conferencing manufacturers provides the ability to get around this roadblock. Products that enable firewall traversal have made B2B video a little easier to achieve, assuming your network has connections to the public internet.
With the introduction of camera equipped mobile devices such as tablets and smartphones, video conferencing has an entirely new audience. The problem that presents itself is the ability to get these mobile users connected in a standard B2B conference. With so many users taking advantage of these devices, it is incredibly important to make these connections possible. Fortunately, a number of cloud services have been brought to market to address this issue.
Process & Expertise
Perhaps even more challenging than the technology and network issues of B2B video conferencing are the issues of process and expertise. Even if networks are able to connect to one another and firewalls are properly configured, there are still challenges on how to physically dial another system, how to ensure audio and video flow seamlessly, and how to bring mobile devices into the loop. On top of all of these challenges, how do you determine who is on what exchange, who you need to talk to for support on connecting those exchanges, and how do you make sure your iPad is connected as well? Organizations must build processes and have the expertise to execute on these challenges. This can be built internally or outsourced to a managed service provider.
There are many challenges to B2B calling, but the technology is constantly evolving and there is hardly a day without a new announcement bringing new innovation to connecting disparate technology and networks. With the pace of this change it’s only a matter of time before true B2B video calling is ubiquitous.