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Bring up the topic of customer support service at any gathering and you’re likely to hear a flood of horror stories. Tales abound of misdirected calls, representatives who don’t understand…

Have you ever wished for help to pop up right when you needed it? IVCi’s new LiveAssist mobile program is a customer interaction solution providing seamless connectivity from customers to…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. Do You Have the Tools to Manage your Video Telehealth Service? For a video telehealth environment, it is…

With many collaboration tools available today and people over-scheduled, virtual events are more popular than ever. However, there are many questions people have when hosting these events. The most common include;…

As a manager of employees who work remote from company headquarters (where I am based), I am very aware of the challenges of managing remote teams. Perhaps most challenging is…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. Cloud Implementations: How to Address the Gotchas CIOs are recognizing that cloud-based applications can be successfully implemented in…

2014 has been another eventful year for collaboration and technology. There have been a few trends in particular that have been top of mind for many. We are going to…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. How Video Conferencing Improves Businesses One of the biggest challenges businesses face today is when workforces, suppliers, and…

Working from home can be an employees dream. You have comfort, control and the convenience of no commute. There is also a complete freedom to create an office space that…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. 3 Ways to Create a Productive Virtual Work Environment As online collaboration tools become increasingly sophisticated, a growing…

Break out from behind your desk, and have your online meeting anywhere through the use of mobile video conferencing! Mobile devices are not only changing the way we have meetings,…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. The Dotted Line Required for Social Business Success As leaders embrace the importance of culture and community in…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. Collaboration Tools – Purpose-Built or Integrated, What’s Best? Virtual collaboration is only as good as the tools used. …

BYOD is a concept that exploded over the last 5 years with the consumerization of IT and the advancement of mobility strategies. Although employees quickly embraced the trend of being…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. Seven tips for improving your remote meetings The way teams work and collaborate is changing. Consulting, remote workforces…

Have you ever had a moment that made you say “WOW”? Like many of you, I live and breathe technology. I read tech blogs, work in the tech industry, and…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. How video conferencing in the cloud can transform business collaboration As confidence to deliver services and applications in…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. Video conferencing in the cloud takes business collaboration to new heights. As confidence to deliver services and applications…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. Benefits of video conferencing include less travel, but it’s not No. 1 For decades, enterprises have turned to…

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. 7 steps to unified comm – and control over mobility services In the three years since passage of…

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