Obtaining access to video experts can augment an organization’s support team through access to technical knowledge and best practices for unique situations outside the scope of daily operations. Life Care provides onsite or remote support by subject matter experts and focuses on several key areas including:
- Proactive Endpoint and Network Monitoring: Provide real time alters and status reports for key endpoints and infrastructure assets along with overall network health.
- Moves, Adds, and Changes: Creating new users, removing former employees and adding new technology, people or resources to directories.
- Firmware Updates: Briefings on the changes released in firmware upgrades and the results of internal testing.
Technology briefings will also be conducted to discuss the potential impact of new offerings on the current environment in addition to potential feature and function enhancements. The result is a fully vetted solution that can minimize potential downtime or issues technology upgrades can cause.
Life Care is based on years of production environment experience that come from managing the video environments of our customers. The program is built upon industry standards and best practices to ensure that collaboration environments are running the most efficient manner possible. As a result, the organization will realize a full video operation that is managed by its own technical resources with the backing of IVCi’s team of experts.